Since Free2move took over this app service is going down ... I have been a long standing customer (diamond level) and still the experience is just not as good as before. The infamous automatic reservation by default, the 4 pictures that you have to do before every rental (loosing time if you're in a rush), and the lack of enough compensation when there's a technical issue to lock the car, and the such short term expirations of those vouchers.. the worst trait ever since this app exists.

Impossible to pass the face picture validation process, keeps on failing to load camera. Tried 3 different browsers.

BE CAREFUL THIS IS APP IS A SCAM. They show free charging spot when they are actually taken threatening you with hefty fees if you don't find one. We spent a whole morning looking for a charger and it lead us to pay a huge rental fee and lose our train. I have also wrote to the support but not reply!

This is the worst designed and built app I had ever seen. The worst support and customer service experience I had seen in a very long time. None of your databases sync, simple operations fail, bad error handling, bad refresh with loss of data. Bad security with failures. Your entire product and engineering teams needs to be replaced for incompetence and the VP should resign (if they have any professional integrity) or be fired.

Very poor service, customer support not helpful, car and app not coordinated, we've planed a trip of 100kmout of Paris, not possible to charge the car with the sharenow app, we had to quit the car to the charging station after only 2km and 30mn that were invoiced 13.59euro. A ROBERY

Choosing PayPal as the payment option doesn't work. It just loads for ever when wanting to log in with paypal.

Warum gibt's garkeine Elektroautos in Wien? :(

Can't create an account for use in the UK ?

Worst onboarding process imaginable. Every step has at least one bug.

1. Keyless: new vehicles with keys to be fetchted from the glove compartment is a step back 2. Reporting need of oil change or the like is not seamlessly possible via the app 3. Just like outside damages can be reported, the app should include functionality to report trashed, dirty cars 4. Quality of the fleet has been downgraded while prices have gone up 5. Cars in Paris are incredibly dirty and not well maintained, smaller cities like Düsseldorf fare better