Hello Steve. We are sorry for what happened. Please check: https://help.cabify.com/hc/es/articles/115000781629--C%C3%B3mo-creo-una-cuenta-en-Cabify. If the problem persists, please report it through the app by going to: https://bit.ly/cabifyreport option do not have an account yet. Our team will contact you as soon as possible. Greetings!