Hi Jacqueline, our app is free, but there is an option to upgrade to a Premium version, which is ad-free and also provides some extra features. If you are not interested in them, please ignore the suggestion to upgrade and use the free version - the protection against viruses it provides is as strong as in the paid version. David*Avast

Dear player, our game is based on a random number generator, the game is totally fair and unpredictable. Don’t get upset so soon,we are sure that luck is on your side! Feel free to explore different betting options and try your luck on various rooms for a more enjoyable experience. Thank you for your understanding!

Hi, Jacqueline! We are sorry to hear that you’ve encountered a technical issue in our game. Please contact our support team through the in-game support feature and they will gladly assist you on this matter. It is important that our players have an enjoyable gaming experience, and we hope to see you on the game again soon!

Thank you for bringing this to our attention. We’re sorry you had a bad bingo experience. We’ll strive to do better.