Are you referring to 2FA? Would it be possible for you to send your site address and detailed information about the login flow you are following using the contact form in the Help & Support section of the app? We would like to run a few tests to find out what is going on.

Hi Vivek, apologies for the inconvenience caused. Our application development & advancement team works relentlessly, to give all our users a seamless experience. We wish to take this as an opportunity to improvise & give you a better experience next time.