Hi there👋 About your situation, please try restoring purchase. First make the primary account on Play Store be the account used to purchase(also suggest restarting the device). And then tap "Restore Purchase" in Crown👑 icon in the app homepage. If not working, kindly contact us with screenshot showing the error via Settings⚙️ >> "Send Feedback"🙏

We're sorry to hear that you've had some bad luck in the game, but please know all of our games are randomly generated and so we have no control over the wins or losses you experience. We hope your luck turns around soon!