Hi, Kristin. We're sorry to hear that. The team is working hard to make Messages better over time. Please continue to help improve Messages by sending feedback within the Messages app through clicking the Menu button then the 'Help and Feedback' tab and tap 'Send Feedback'. Thank you.

Hi, Kristin. Device manufacturers and service providers select the apps that get pre-installed on devices. If you have questions about using the Phone app by Google, please visit the Help Center: goo.gle/3MBGZkK or ask a question on the Community Forum: https://goo.gle/3fCWego.