Hello, can you please contact our Help Center (https://help.kocowa.com/hc/en-us). Please let us know what device you used when the app crashed. What show and what episodes you were trying to enjoy. If you see any error messages can you please let us know, and if you can provide any screenshot we would truly appreciate it.

Thank you for your feedback! We are regret to hear about the concern you are experiencing with our app. Unfortunately we’re not able to see your account information and we’d like address your issue. Please use the In App Feedback function within the Lexus/Toyota app to provide us the necessary information to assist in troubleshooting your concern or contact us directly at (800) 331-4331 (Monday through Friday 7 am - 7 pm CST, Saturday 7 am - 4:30 pm).

Hi, thank you for bringing this to our attention and I apologize for the poor experience. We are in the process of releasing an updated version that will fix this issue. Please visit the app store in the near future to get the latest version of the application.