Hi sugar daddy246, this is Mitch - Hatched's CEO & Co-Founder. Thanks a ton for your feedback and I'm so sorry to hear that we let you down. All of this sounds like abnormal app behavior - you're never supposed to randomly lose matches - and I'd love to make it right for you. Can you please email me at [email protected] so I can take a look & get everything fixed? Thanks again, I look forward to hearing from you!