Hello Valued Customer, thank you for your review. We are sorry to hear that you are less than satisfied with your Enbrighten Product. Our focus is to provide quality products that deliver and exceed our customer’s expectations. Your honest feedback is the key to helping us improve our product and future customer experiences. If there is anything we can do to improve your overall experience, we would greatly appreciate the opportunity. Please call us at 1-800-654-8483 option 2. We are open Monday-Friday from 7am-8pm CST