Hi there, thank you for reaching out to us. Our support team is aware of this issue and we are actively working to resolve it as quickly as possible. We apologize for any inconvenience this has caused and recommend using your ALT ID (Phone number linked with your BPme Rewards account) at the pump or inside the c-store, as an interim solution. If you need further assistance you can contact our support team at 1-800-333-3991, and they will do their best to assist you further. Thanks, BPme team