Still waiting for a shipping label to replace my broken charge 5 it’s been 4 months. I guess the company is waiting for my warranty to expire. I have reached out on several occasions only to be told my label is otw. ( a bot not a real person) It says you can swim in it. Well that’s not true because it stopped working after a swim. I won’t use the product again I loved it and couldn’t be without it but customer service is trash and don’t value their customers