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Barnes & Noble

Audiobook Playback Error Frustration.

  

I loved this app until I purchased the newest Stephen King book in audio format. I’ve only been able to play it one time on my phone and that was after restarting the app, and then my phone, AND THEN fast forwarding a whole bunch, thus missing more half the book. Well that just won’t do. Now, I get an Error message that states if I keep having the problem, to update the book. I GET A SECOND ERROR MESSAGE telling me I CAN’T UPDATE! I don’t have this problem with any of my other books! I guess I’m going to have to call someone to get this resolved because if I can’t listen to the audiobook, I should be entitled to a refund!

Developer Replies Reply Time 07/08/2024

Sorry for the difficulties you're experiencing listening to your Audiobook. We suggest uninstalling/reinstalling the app to the latest software version and reboot your Apple device. If the issue remains, contact [email protected] with your account and device details so we may take a further look.

07/04/2024
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