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IT helpdesk | ServiceDesk Plus
Version History
Update Comparison
App Status
  • Earliest Version Launch Date Globally
    10/12/2020
  • Latest Version
    5.9
  • Time Since Latest Version
    293days20Hour
  • Total Updated Versions (last 1 year)
    3

Version Timeline

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Version History
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Version History

  • Version5.9
    09/15/2023
    Size:40.40M
    Update Log

    FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
    On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
    Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.13
    09/12/2023
    Size:40.09M
    Update Log

    1. We have provided search option on Approvals list page using approval's title,id and requester name.
    2. Photo library items are now sorted by recently added items.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.12
    08/30/2023
    Size:40.59M
    Update Log

    1. Supported Multi-Factor Authentication from SDP Build 14500.
    2. Introduced UAT and Release stages in Change Module from SDP Build 14500.
    3. Minor Bug Fixes and Feature Enhancements.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.11
    06/15/2023
    Size:40.27M
    Update Log

    Request filters & reply request API's, have been migrated to V3 in iPad app.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.10
    05/18/2023
    Size:40.25M
    Update Log

    Chat module API migrated from v1 to v3 (from server build 14300).

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.9
    03/29/2023
    Size:40.22M
    Update Log

    Earlier, the app crashed while coming back to the foreground due to authentication API issue in the server build 11200 or below. It has been fixed.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.6
    03/01/2023
    Size:35.34M
    Update Log

    1. Approvals issue during approving request approvals fixed (below 14105 server).

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.5
    02/27/2023
    Size:35.34M
    Update Log

    1. This version supports Georgian, Thai, Greek, Lithuanian, Macedonian and Bulgarian languages.
    2. Request Filters API migrated from v1 to v3 (from server build 14105).
    3. General issue fixes and stability improvements.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.4
    02/17/2023
    Size:35.04M
    Update Log

    1. This version supports reply templates(from server build 14100).
    2. Earlier, private domain was not listed in the login view. It has been fixed.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

  • Version5.8.3
    01/18/2023
    Size:48.05M
    Update Log

    1. Assets scan issue in iPad Fixed .
    2. Web socket connection issue on chat module from server build number 14000 Fixed.

    Screenshots
    App Description

    The IT help desk software trusted by 100,000+ service desks world wide

    The right help desk app for you
    - The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
    - This is the only Voice based app in the IT help desk industry

    Manage your IT help desk tickets on the go
    - Create, manage, and close help desk tickets
    - Add subject, description, attachments, resolutions, tasks, worklogs, and notes
    - Take a picture from your phone and automatically add as attachments to the tickets
    - View all the details of your ticket including conversations in a single pane
    - Edit, pick up, assign, close, delete, and reply to tickets
    - Get important ticket updates as push notifications

    Get custom views of your tickets
    - Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
    - Create custom views for faster access to tickets that matter
    - See response and resolution SLA status flags in the request list view screen

    Help end users contact the help desk anytime from anywhere
    - Enable end users to raise tickets from the mobile app in minutes
    - Get end user contact information from within the help desk ticket

    Streamline help desk tasks
    - Add tasks to be associated with help desk tickets
    - View, edit, and delete tasks as needed
    - Assign tasks to technicians for clear ownership
    - Mark scheduled and actual start and end times to keep track of schedule compliance
    What Customers Say
    ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
    - Chris Joyner, User Support Manager, UNC Asheville
    ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
    - Darren Hammond, ICT Manager, Lesedi Nuclear Services

    To try the demo of the mobile app , install it on your phone and use the following credentials to login.
    Username: demo
    Password : demo

    Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

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