Hi, we're sorry to hear about the trouble with your beard. We appreciate your feedback and Please reach our customer support at [email protected] with more information and will look into this issue further to enhance the app experience. Kind regards. ^MP

Thank you for sharing this with us! ^MS

Hi Rob, we're sorry to read you're having issues with our face scan. Could we ask you to have a look at this FAQ here: https://support.yoti.com/yotisupport/s/article/How-do-I-capture-my-face , we hope this helps. If you still need help, please contact us at [email protected]. Thanks! ^MS