Lalong pinaghigpitan ang gcash ngayon

My relative found a great deal on Facebook Marketplace, but the seller was too far away. They agreed to use a courier service with a payment guarantee (possibly GInsure with GCash) before sending payment. Unfortunately, after receiving the payment, the seller and courier block my relative. Despite filing a police report and following all GCash instructions, they haven't received a refund.

i have strong signal, already restart my phone, refreshed everything but still there are days i cannot receive otp.

Customer service is trash. Submitted a ticket but no response. Verifying my acc is still on going and it's been a month. Gcash what is this???

at first it was just smooth the transactions and etc but then after I paid last month for my loans I cannot open my GCash the next day. And it was frustrating because it says that I need to use the face verification and I tried several times. And it is not working that’s why I tried to submit a ticket and still it says error or it’s disabled.

Fix your app. It was already good but this app is retrogressing.

The latest version is not user friendly. I cannot search through names and copy paste the number on the box since it has the 63 on the. The older version is way better.

I’ve been trying to reach out to GCash as Im unable to get through your face scan verification step pero never naayos ang issue ko and hanggang ngayon at I can’t get into my account.

You would think an app that’s sole purpose is monetary transactions would have support for it’s users. G cash took 2700php of my money and I have raised countless tickets to which I onlyget automated replies back, I have tried calling them to which their auto-attendent just says they are receiving a high volume of calls and then hangs up on you.
I had heard of this from other user but never thought it was real till it happened to me.
Worst customer service ever

The face biometrics feature doesn’t work properly because every time I try to use it, I get a “Time Out” error message, telling me to position my face within the frame and ensure the place is well-lit. I’ve tried multiple times in various lighting conditions, but it still fails. This issue is really inconvenient and needs to be fixed.