Drivers keep cancelling requests after waiting and waiting for drivers.
Only MAYBE 2 out of 5 request are actually successful. Drivers have the right to just cancel service as they see fit. If you need to be somewhere on time make sure you try well in advance. On top of everything everything single car is in terrible condiftion.

He refused to run his meter then tried to charge us near double the fare while dropping us off a few blocks short of the destination. To those reading this, ensure your taxi is running their meter before you get in.

This app is shady! I called a taxi and without notifying me it charged me a 15 pound fee for a high demand time. I ended up paying 50 pounds for a ride that should have been less than half as much to be honest. The worst part is I reached out twice and never heard back from anyone. I plan on deleting this app and if I need to call a taxi, I will use Uber, in my opinion at least is upfront about their extra charges.

I have used FREENOW from Dublin to Warsaw and it is always trustworthy and reliable. Very reasonable prices overall too. Never leave home (USA) without it 😉

I was excited to use it for the first time this morning during my trip to Dublin. I scheduled a pickup to get my business partner and I from our hotel at 9:10am.
At the scheduled pickup time, I was notified that our pickup was canceled because there weren’t any available drivers. This is as I’m standing in the rain with my luggage looking at a line of cars with the FREENOW logo on them…
I tried to select the option to book a ride immediately since the app canceled my scheduled ride. I waited for 30 minutes as the app kept claiming there were no available drivers. Meanwhile, FREENOW cars continued to pickup other hotel guests right in front of me; people that hadn’t been waiting as long as I had.
When we finally did get a driver, he was coming from very far away and then stopped in the middle of a busy street and called to ask us to jay walk across said busy street. I told him I would prefer to load our bags in the loading zone. It was not safe to cross and I wasn’t comfortable with that.
I’m finally in the cab, 40 minutes after our scheduled time, now late to my meeting. And to top off the experience: we’re riding in a car that smells so awful, I keep having to take breaks to type this because I’m trying not to throw up in this man’s stinky vehicle.
Awful first experience and it makes me want to do anything to avoid using FREENOW ever again.

When I need a taxi I usually have no trouble and I get to where I am going quickly.

Price is double what’s advertised and driver will drive away when you approach the vehicle. Must be racist. Also, pickup times are no joke, 3 times longer than listed at minimum. Customer service must not be important in Rome.

App never works and actually connects you to a driver. All I have is a bunch of hold fees on my card and have yet to complete a successful ride with this app. It never lets me drop the pin where I am always sends me 3-5 walk away and then I get there and it searches for a driver for 10+ minutes. I end up canceling the trip every time because of this and flag down a taxi that triple charges me in cash for the ride and the taxi will say free now on the side and they would just rather ignore the app and use it as there last source when there are no other rides. Waste of time using this.

Freenow used to be fantastic in Barcelona. Now, wait 20-30 mins & it gets cancelled. Terrible availability. Grabbing a cab on the street is much easier. Unfortunate to see a once great app go so bad.

The drivers start the meter when they accept your ride and both times, the drivers took a longer route than the app recommended it to take to us which meant we were paying even longer. Each ride was already above 7euros when we got into the car. Additionally the app takes 2.50 euros as an “intermediary charge.” Absolute rip off. Save yourself money and walk to a taxi station.