I plan to stay with them forever ❤️

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So once I use all my data you can message anyone with out Wi-Fi for anyone who has an iPhone

Data speeds test around 15mbps download and 8mbps upload, which is already pretty slow compared with other services. Towards the end of the month the data will test around 1mbps download and .5mbps upload. This has been happening for about a year now since I’ve had AirTalk service so it isn’t just a single instance. It’s basically unusable for the second half of the service month. Not sure why this is happening but it’s consistent.

I switched over to this company and I really wish I never would have. I ordered a phone they canceled it saying that I was not approved for the affordability at both programs and when I switched over, I switched both of the programs that I was already approved for, then turn around. I bought a phone from them. The phone has never worked properly. I called them and called them and called them never could get anybody on the phone left several messages. Emails to this company trying to reach out, then 2 1/2 weeks later I finally got something on the phone. They told me they would send me a new Sim card. A new Sim card still cannot use the phone. The phone cannot be updated. I called them back to let them know that the phone still was not up being updated and kept saying error not only was this an issue. I cannot use my phone unless I’m at my house on the Wi-Fi so when I leave my home, I do not have cell service. I cannot make a receive phone calls or text or even get on the Internet at all now I’m sorry, but what is the point of having a phone if none of these features work…. I called customer service again and the lady on the phone told me to reset the entire phone put in all of the stuff the proxies and all of that that all that said it would make the phone work. She’d call me back in three days never got a call back been calling them ever since two weeks again, can’t get on the phone that she told me that I’ve had the phone for over 30 days not anymore since I’m at 30 day mark I’d have to purchase another phone now. Why would I purchase another phone from this company when the first phone I purchased don’t even work…..

My iPhone8 started out to have the usb plug to the box stopped working and they sent a new box 2 weeks after that then. I had acp and lifeline combo and i have very slow data not 5 gs either not with iPhones 8 guarantee then I looked up my plan and I’m sopose to get $30 worth of government phone or life line and it’s not I looked up the plan and it’s only $10. So I’m confused to why I get 15 gb for $10 thru the federal government lifeline and its sopose to be $30 minimum for lifeline and I got screwed. If they don’t fix it I will take this phone and trade it in for different service provider and get my federal government assistance phone program by switching. Please give it back to me as $10 isn’t part of government federal assistance I want what everyone else is getting .

Need to start over

I went through all the steps required to receive a free phone and got approved. After waiting 2.5 weeks I then got a SIM card in the mail instead with a letter saying “sorry we ran out of phones” but here’s a SIM card for you. No other options were provided. How do you have 20 pages of phones to choose from to not have ANY in stock? When I attempted to contact customer service I got hung up on twice after waiting over half hour to speak to someone both times. Both times before I was even able to explain why I was calling. And of course no call back either. When i uploaded the app to try to get assistance I couldn’t get past the ‘you’re approved’ sections without any indication they were aware they may have approved me but phone never came. Customer service info not clear to find on the app and it crashed on me over half the times I attempted to use it. Would not recommend. This place scammed me and I’m sure millions of other hopeful customers. Deleting app because it had zero use to me.

Wishing I would have just stayed with my old service but I had an opportunity to get a better phone & thought I would it AirTalk a try. I bought an IPhone 12 outright & had decent service for a year until I moved. Then I started having lots of issues with service. I wasn’t successful porting my old number over after they told me I wouldn’t have any issues so I ported this one to a new carrier that would work in my new area. Unfortunately I am unable to use the phone I purchased through AirTalk because they put a lock on their phones & you can’t get through any of their phone #’s once you cancel service. So be careful. I even referred a friend & bought them a Samsung phone that he received broken, tried to transfer my phone to his account & customer service refused to help us do that.

AirTalk Wireless has the slowest data speed I have ever experienced. an absolutely no customer service whatsoever.