XOi’s VisionLive app allows your techs to virtually connect and collaborate in real-time for faster training and problem resolution direct from the field. The app allows you to access a virtual, interactive environment from your team’s existing smart devices, enabling: Real-Time Remote Video Support • Efficiently grow and scale your team by virtually connecting newer techs with more senior team members. Live Video Pausing & Markup • Easily pause the live call to quickly talk through and troubleshoot onsite issues. Live Document & Resource Sharing • Quickly share live links, documentational materials, and notes with your tech. Remote Control Capabilities • Remotely control your tech’s phone or device. Perfect for jobs in dark or cramped crawl spaces, basements, or attics. Upload Video to the Knowledge Base • Repurpose recorded calls for training and support.