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MVV-App
Our mobility app is your helpful assistant for using public transport in Munich.
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9208 ratings

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Awful

0 0
07/05/2024 22:15:46

awful

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Developer Replies Reply Time 07/04/2024

Thank you for the review. Can you please describe in more detail how you made your judgement? What problems did you encounter?

07/04/2024 18:42:30

Do not buy tickets through this app. Multiple times I've bought a ticket, the payment has gone through and then the app says "An error has occured" and doesn't give me the ticket in the app, so I have to buy another one.

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Developer Replies Reply Time 07/04/2024

Thank you for the review. There is no question that ticket purchases must always work reliably. If you have experienced problems with purchasing or displaying tickets, please contact the MVV customer service. Our colleagues can and will analyse the problem and certainly find a solution.

07/04/2024 00:07:59

No UI/UX. Give users a map while purchasing tickets to understand the zones don't categorize and list them. Its a pain. Better icons, better colors reflecting the brand. A better and more minimal map so users can clearly see where their at, and better info hiearchy. The app needs an entire redesign. You made an app without thinking about usability. There are so many great ticket apps out there, some in Germany some outside. Take inspiration, you aren't engineering the worlds first ticket app.

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Developer Replies Reply Time 07/03/2024

Thank you for the detailed feedback. Our app is regularly reviewed for usability and generally performs quite well in benchmark tests. Nevertheless we take the criticism seriously and try to improve the app based on feedback. Buying tickets is easier if you use the trip planner, so the app shows the required fare zones and offers suitable tickets.

07/03/2024 05:28:22

Simple and very convenient app. My total recommendations!

06/30/2024 20:07:24

Can you please bring back the payments with Google pay Dutchland ticket?

Developer Replies Reply Time 06/25/2024

Thank you for the feedback. Unfortunately, we are not yet able to initiate recurring payments with Google Pay and therefore can't offer payment with Google Pay for subscriptions (such as Deutschland-Ticket). However, we are in discussions with Google to make this possible in the future.

06/25/2024 22:31:52

Ausgeloggt, wenn man die App braucht. Dark Mode nicht abschaltbar. Sprache der App nicht änderbar.

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Developer Replies Reply Time 06/11/2024

Vielen Dank für die Bewertung. Systemseitig erfolgt ein Logout aus Sicherheitsgründen nur bei Systemupdates oder nach längerer Zeit der Inaktivität. Sie können sich aber dann ja unmittelbar wieder einloggen, welche Probleme gab es denn? Darkmode- und Spracheinstellungen folgen in unserer App - wie von Android empfohlen - den Systemeinstellungen.

06/10/2024 22:15:36

Deutschland Ticket kann innerhalb der App gekauft, aber nicht gekündigt werden. Ein Kündigungslink wird per e-Mail verschickt, oder man darf selbst eine formlose e-Mail schreiben. Können wir bitte mal im 21. Jahrhundert ankommen und einen Button zur Kündigung integrieren?

Developer Replies Reply Time 06/10/2024

Vielen Dank für die Bewertung. Das D-Ticket wurde sehr kurzfristig eingeführt - für die Softwarehäuser eine Herausforderung, die u.E. aber gut gelungen ist. Sicherlich kann man (und werden wir) einen Kündigungsbutton nachreichen. Da es dazu bisher kaum Feedback gab, haben wir die Prioritäten bei der Weiterentwicklung unserer App anders gesetzt.

06/09/2024 23:30:04
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