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Homeaglow for Cleaners
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Rating

Current Version Ratings
4.65
4.7

3598 ratings

5
3093
4
176
3
106
2
56
1
167
All Version Ratings
4.66
4.7

3561 ratings

5
3064
4
174
3
103
2
55
1
165

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Sticky Reviews: Refers to the reviews displayed directly on the App Store app details page. To view other reviews, you need to click "View all" in the App Store.
Rating
Review Content
Release Time
Disgusting - lock you in a membership

By ekoreviews   

They trick you with the voucher and language, say this voucher is only available for new users.
You come to find out they’ve locked you in a $50 membership fee every month and it costs $170 to cancel.
Cleaning was bad too. I have a dyson. They came with a $20 vacuum from walmart.
Don’t use

07/04/2024 12:03:49
Customer Service for Cleaners

By Jesssssss24   

The app is definitely amazing! Especially if you love to clean. The only CON about this app is there is no available customer support for cleaners which is very unprofessional but nice app!

Developer Replies Reply Time 07/05/2024

Hi, Jess! Thanks for your review. We currently don't have phone support, but our team is ready to assist via email and chat 24/7. Email us at [email protected] or send a message to Homeaglow Support via app. We're here to help!

07/04/2024 00:13:49
Not Given

By Love Herring   

They sent me to several clients houses that either didn’t come to the door or came and said they had no knowledge of me coming and denied service. Also in 2024 they want you to stay at a clients residence for 30 minutes and call several times before you can get paid for. lock out. I am a minority and that to me screams set up. Almost everyone cancels after you confirm just make sure this isn’t your only income bc with how they run business you won’t survive. Really disappointed and I drove several hours without reimbursement. Would recommend this site for pizza money that’s what it’s given

Developer Replies Reply Time 07/02/2024

Hi, there! Sorry to hear that you've experienced getting locked out. Whenever applicable, courtesy pay is issued for last minute cancellations and lockouts. Please share with us the job details of the specific jobs you're referring to. Email us at [email protected], so we can look into it asap.

06/30/2024 16:58:40
Jobs disappear

By Zeola 87   

I went to a client house today. I knocked called the customer didn’t answer. I went to do a lock out the job disappeared as if I never claimed the job.

Developer Replies Reply Time 07/02/2024

Hi, Zeola! Sorry to hear that you were locked out in one of your jobs. Please send us the details at [email protected], so we can look into it asap.

06/30/2024 15:36:16
To homeaglow

By unbelievable34   

I've been using the app for a year now and am very satisfied with the outcome, but there’s one thing about the app I cannot get any cleaner jobs and every time I hit a clean job so I could claim it. It’s telling me that I gotta do the invoice as well but the thing is that I have no invoice to claim. I tried to get in contact with you guys to let you know I think the app has a glitch cause not letting me claim any jobs. Once again, I love this. I think it has a glitch in it somewhere. I’m looking for an updated model thank you for this opportunity for me to help others. I’ve been trying to claim jobs for the past two weeks now and keep showing red letters saying that I must invoice my jobs before I can claim anymore or something like that I’ve been reaching out to you guys and yet I heard anything back. once again, I love this. I think it has a glitch in it somewhere. I’m looking for an updated model thank you for this opportunity for me to help others.

Developer Replies Reply Time 07/02/2024

Hi, there! Thanks for leaving a review. The number of jobs you can claim depends on a number of factors including your performance. To get access to more jobs, complete more jobs with your repeat clients. Having more jobs with repeat clients will unlock more job opportunities. Should you have further questions, feel free to reach out anytime at [email protected].

06/30/2024 11:15:58
I’m disappointed

By lekohlie   

I just paid for a cleaning service yet it’s not allowing me to sign into the app have tried to reset the password that I have never created nothing the funny thing is I’m payment went through I’m not happy about this at al

Developer Replies Reply Time 07/02/2024

Hi, there! Thanks for your interest in using the app, however, this app is specifically designed for cleaning professionals. For customers like you, you may use our web app. Simply open your browser and enter: app.homeaglow.com to log into your account. Should you need further assistance, email us at [email protected].

06/30/2024 08:14:58
No Support

By black4200   

Been having a lot of trouble with the app and support is no help at all 👎🏾

Developer Replies Reply Time 07/02/2024

Hi, there! Sorry to hear that you're having issues with the app. Could you please share more details by sending an email to [email protected]?

06/28/2024 17:44:53
🔴🔴UPDATE BEWARE! TOTAL SCAM! 👺🔴 GOOGLE SEARCH HOMEAGLOW SEE FOR YOURSELF🔴🔴🔴

By Ameena122380   

UPDATE - DEVELOPER STOP PRETENDING TO WANT TO ASSIST ! ANOTHER WEEK IVE SPENT EMAILING FOR ASSISTANCE AS THERE IS NO PHONE SUPPORT ! NOR IS THEIR EMAIL SUPPORT BECAUSE AS OF YET I HAVE NOT BEEN COMPENSATED FOR MY SERVICES ! THIS PLACE IS THEE WORST OF THEE WORSE BUSINESS I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE !!
BEWARE ! WARNING ⚠️ ⛔️ THIS COMPANY WILL RIP YOU OFF ! AS A CLEANER OR CUSTOMER ! FOR CUSTOMERS YOU WILL BE IN A CONTRACT YOUR UNAWARE OF UNTIL YOU SEE THE MONTHLY RECURRING CHARGE! IVE HAD ELDERLY CUSTOMERS CRY TO ME BECAUSE THEY ARE ON FIXED INCOMES AND GOING HUNGRY BECAUSE THIS PLACE CHARGES THEM FRAUDULENTLY! DONT TAKE MY WORD FOR IT DO A GOOGLE SEARCH ON HOMEAGLOW ! THEY HAVE A CLASS ACTION LAWSUIT IN CALIFORNIA AND MANY STATES FOLLOWING SUIT ! I WORKED FOR THIS JOKE OF A BUSINESS ! THEY DID NOT COMPENSATE ME THEY SAID CUSTOMERS CANCELLED BUT I COULD PROVIDE PROOF ABD THEY WOULD COMOENSATE ME ! I PRINTED MY TIMELINE FROM GOOGLE MAPS THAT SHOWED ME AT THE CUSTOMERS RESIDENCE ALONG WITH THE TIMES AND DATES ! NEEDLESS TO SAY AFTER COUNTLESS EMAILS BC THERE IS NO CUSTOMER SERVICE NUMBER THEY HAVE IGNORED ME I EXPLAINED TO THEM I AM A SINGLE MOTHER WHO WORKS HARD ! I HAVE NOTHIBG LESS THAN A FIVE STAR REVIEW ! HORRIBLE HORRIBLE COMPANY ! AND TO YOU HOMEAGLOW PLEASE DONT TRY TO REPLY LIKE YOU DO ON ALL THE REVIEWS AND SAY “ WE COULDNT FIND YOU FROM YOUR USERNAME “ WERE NOT STUPID YOU DO THAT TO GIVE AN IMPRESSION THAT THE REVIEWS ARE NOT REAL ! Because NO ONE PUTS THEIR LEGAL NAME AS THEIR APPLE ID THAT U “ CLAIM YOU CANT FIND IN YOUR SYSTEM” CLEANERS IT WILL GET TO A POINT THAT THEY WILL NIT COMPENSATE YOU THEY WILL LIE AND MAKE AN EXCUSE TO GET OUT OF PAYING YOU ! TO THE CUSTOMERS YOU WILL BE TRICKED INTO A CONTRACT YOU HAVE NO IDEA ABOUT UNTIL YOU SEE ALL THE FRAUDULENT CHARGES ON YOUR STATEMENT EVERY MONTH! THEY USED TO OPERATE UNDER A DIFFERENT NAME WHICH WAS HOME A JOY UNTIL THEY RIPPED EVERYONE OFF ABD SCREWED EVERYONE OVER AND WAS CONSTABTLY BEING SUED AND THEY CAME BACK AS HOME A GLOW !! I CAN NOT EMPHASIZE ENOUGH THAT THIS PLACE IS THE BIGGEST SCAM IVE EVER WITNESSED OR KNOWN OF IN MY ENTURE 43 YEARS OF LIVING ! THEY TRY TO GET AWAY WITH SCREWING CLEANERS OVER BY MISCLASSIFYING THEM AS INDEPENDENT CONTRACTORS BUT IN REALITY THE WAY THEY MICROMANAGE THE CLEANERS BY LAW THEY ARE CLASSIFIED AS EMPLOYEES! I SWEAR TO EVERYTHING I LOVE THAT EVERY LETTER I TYPED AND EACH WORD I TYPED IS NOTHING BUT THE TRUTH SO HELP ME GOD! AGAIN DONT TAKE MY WORD FOR IT JUST GOOGLE SEARCH THEM AND YOU WILL SEE EVERYTHING I SAID WILL BE MENTIONED BY THOUSANDS UPON THOUSANDS OF PEOPLE ALL OVER THE COUNTRY ! INCLUDING THINGS FAR FAR WORSE ! THEY GIVE MEANING TO DESPICABLE ! LIARS ! I ADVISE OTHER CLEANERS TO SEARCH FOR CLASS ACTION LAWSUITS AGAINST THEM THAT YOU CAN JOIN TO HOLD THIS SHAMBLES OF A BUSINESS RESPONSIBLE FOR THE HORRIBLE THINGS THEY HAVE DONE , THAT TYEY ARE DOING , AND THAT THEY WILL CONTINUE DOING AS LONG AS THEY ARE OPERATING ! Again DO NOT TAKE MY WORD FOR IT PLEASE GOOGLE SEARCH HOMEAGLOW AND WITNESS WITH YOUR OWN EYES THE OVERFLOWING INCIDENTS THAT ARE HORRENDOUS THAT THIS HONEAGLOW IS DOING TO PEOPLE ! CUSTOMERS IF YOU ARE A VICTIM OF HONEAGLOW I ENCOURAGE YOU TO FILE A CONSUMER COMPLAINTS WITH THE ATTORNEY GENERAL FOR CLEANERS I SUGGEST YOU CONTACT LAWYERS WHO CAN TAKE THEM TO COURT FOR YOUR COMPENSATION AND ALSO SO THEY CAN BE IN TROUBLE FOR MISCLASSIFYING CLEANERS AS INDEPENDENT CONTRACTORS BECAUSE THEY MICROMANAGE EVERYTHING AND THAT ALONE IS ITS OWN VIOLATION ! YOU CLEANERS CAN AND DESERVE TO BE REIMBURSED FOR THE MILES YOU DROVE , THE SUPPLIES YOU BOUGHT , AND THE PAY YOUR ENTITLED TO FORBYOYR HARDWORK AND SWEAT IT IS NOT RIGHT FOR THEM TO WORK US LIKW SLAVES AND NOT PAY US FOR OUR SERVICES ! I APOLOGIZE FOR THE VERY LONG REVIEW BUT IT WAS ABSOLUTELY NECESSARY I FEAR FOR ANY PERSON WHO WILL BECOME ANOTHER ONE OF THEIR VICTIMS !!!!!!! 🔴🔴

Developer Replies Reply Time 06/25/2024

Hi, there! Is there any specific job where you didn't get paid? Please send us the details at [email protected] if it's not resolved yet, and we'll look into it asap. Alternatively, you may update your comment with your first and last name as we don't have a way to pull up our records with the username showing on this review.

06/28/2024 11:32:43
"Homeaglow App: Glitchy & Unpredictable; Bad for Business"

By Jdonerson   

"One-Star Review: Homeaglow App is a Nightmare for Cleaners"
The Homeaglow app is an absolute disaster for any cleaning professional. From constant glitching to a complete lack of transparency, signing up for this platform was the worst decision for my business. The app froze for 48 hours, just after waiting for a month to perform repeat jobs, resulting in the loss of my top cleaner status. I was unable to even claim repeat clients, leading to the permanent loss of valuable customers. This company makes up rules as they go, steals money and time from cleaners, and sends them to appalling locations straight out of a hoarder's episode. Avoid this app at all costs if you value your business and sanity.

06/27/2024 17:20:22
App

By Miss Soulja Rock   

Has anybody else been being blocked after writing a review??? I’m not seeing jobs after writing a review. I feel its retaliation. I know there are jobs bc my cleaning partner are able to see her jobs.

06/27/2024 10:40:56
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