Worked wel and easy and didn’t cost a lot

This is the worst app I have ever used since iPhone5. Way to many bugs, unable to charge. Stuck at processing, expect to spend 5-10 minutes at the station every time u charge. And be thankful if the app and charge station works.

I live in a condo building that happens to have a Shell Recharge station. The station hardware seems to be fine for the most part but it is frequently unusable because the software is so bad. Frequent outages mean when I go to plug in my car its a coin toss whether the app will work or whether it will give me a generic error like “error, something isn’t working” and not charge my car. When I call the support staff they are never aware of any problems even though there’s clearly some kind of outage preventing iOS users or all users in general from using the app. Sometimes the phone rep can start the charge remotely after waiting on hold for 30 minutes and other times they can’t. Sometimes the charge rep says they have no idea anything is broken then it mysteriously starts working while I’m on the phone (meaning something is probably getting rebooted on Shell’s side without the rep telling me the details). Overall inconsistent service means you never know when you can charge your car. I wish we had ChargePoint instead.

As title says, I’ve had to reinstall this app several times because it breaks spontaneously and Shell’s official advice is to reinstall the app. There is no fix for this and it happens randomly.

Start charge? Error!
Log out? Error!
Log in? Error!
Refresh? Error!
I’ve uninstalled and reinstalled the app a dozen times but to no avail. It’s a dumpster fire.