I never write reviews but this has annoyed me every day for weeks. The Apple Wellness app freezes if I leave the app (eg. to go check my calendar), notifications when chatting "on demand" with a provider are often delayed or nonexistent (at random, meaning you have to keep the screen on this app, unlocked, until they reply), and most frustratingly, requires 2FA at least every 24 hours (which realistically means every time I open it). The irony is this is an app on my iPhone, so any 2FA verification text is going straight to the same phone. It's adding frustration without preventing any sort of fraud (the actual purpose of 2FA). If anyone knew my passcode to be able to open this Apple Wellness app, they obviously can read the 2FA text. Please remove this unnecessary and frustrating "feature".
The button to access labs/test results just opens a pop up of Safari asking you to log in manually to AC wellness (and do 2FA) all over again. That's very pointless. If you can't manage to integrate the records into this app, please just write "Records can be accessed on our website here". Hyperlink "here" to your website and make sure to open separately in Safari so I can continue using the Apple Wellness app while checking my records.
The Inbox tab is very confusing, I would love to see a search feature, and a "filter by provider" option.
The invite to surveys (via email, or inbox in the app) about external or internal providers is not helpful because it never seems to specify which provider the survey is regarding. Sometimes I see multiple a day. Would love to see a "Give us feedback on your experience with Dr X on Jan 1, 2020 at 1:00pm!" In the subject line or at the top.
PLEASE raise massage rates if you're not going to make more availability. There are never appointments available in the next 3 months, even after they got limited to 15/year. $60/50 min is about half what I pay outside of Apple Wellness. Most Apple employees can well afford to pay more than that for an elective massage.
One last mention, any outside office I go to asks for the Apple Wellness fax number. Maybe consider putting that under "Contact Us".
In summary, the services Apple Wellness provides are good. The app execution is subpar.