This app charges a massive commission percentage to the host, such that hosts will compete with each other to drive down prices so much so because this platform only displays those hosts who pay the highest fee for the platform. So it becomes less about quality and more about who is willing to pay the highest commission to the app since they can choose what to pay. There are great hosts who will never get a booking, then terrible ones who will based on this. Just use this app as a reference then call the place and make the reservation like back in the old days because let’s be real, basically all these apps are terrible now.

Ridiculously difficult to obtain a refund or make a cancelation ..

Visite 7 ciudades en Europa sin problemas, pero en el Tailors Hotel de Barcelona pagué USD$ 107,84 cuando estaba en camino me avisan que solo reciben a personas menores de 40 años, le he escrito al Hotel y a Hostel World y nadie me responde por este valor.

I can’t login on the app nor access my reservation now. This is insanely frustrating, and I’ve tried to reach out for support but they just keep sending me useless links.
^still having this same issue…. I can’t manage my bookings on my phone

No in-app chat to contact customer service or hostels

My friend booked a hostel and invited me to join the trip but it’s not showing up on my bookings why is that ?

If you have any issues with your bookings, Hostelworld customer is horrible. By the time they get back to you, it’s already too late.

Ive used this app for many years now to book hostels. Its been really good and owned by Booking.com so I use both sites when looking for housing. Easy to use and it remembers where I stayed as well so I can look back and reference price/cost.

Been using it before apps were a thing. Usually awesome. Just be care not to book anything with a late check in time for the next day. The app should really just give you military time relative to the locale that you’re checking into in order to avoid confusion. Otherwise use it. It rocks.

This app makes backpacking the world safe and easy.