Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team

Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your concerns, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu Team