Name: TotalAV
Availability: InStock
Rating: 4.6 (52278 reviews)
Author: Total Security Limited

Can’t make it work

By 2 him 3

I don’t know this is supposed to work

06/09/2024 16:10:21

Cancel app

By Dee-grand

Cant find place to do such but charge $9.99 when in previous time 1.99

Developer Reply Reply Time 06/10/2024

Hi,

Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate the information you've shared.

We'd like to take a moment to clarify our subscription renewal process and the introductory discount you mentioned. When customers sign up for our services on a monthly or annual subscription, they are offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services.

It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions.

However, the introductory discount applies only to the initial subscription payment. Regarding renewal, the charges are at the regular rate, and these rates are subject to change. We strive to provide a transparent and valuable service, and your review helps us in achieving that goal.
If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer support team - https://help.totalav.com/en/apple. We are here to help you and ensure that your experience with our services is as smooth and secure as possible.

Kind regards,
TotalAV, Customer Care Team

06/07/2024 14:20:26

TOTALAV

By kkmilam

I definitely have something to say. I signed up in the wee hours of last night or this morning. I have received 17 vote calls today and anonymous calls spam calls unknown calls.
I am on a no call list a no call registry. Yet I give you my phone number and I start getting calls out the Wazoo. you are the only people I have given my number two in months. I don’t get calls like this, but I do today and you are the only people I have given that number too. I’m very disappointed in y’all because you sold my information to somebody.

Developer Reply Reply Time 06/10/2024

Hi

Thank you for sharing your review with us. We want to assure you that your privacy and security are of utmost importance to us.

I can confirm that we have a strict policy of not sharing your personal data with any third party outside the scope of the direct service we provide. Your data will never be sold or passed to an unauthorised third party. Your security and privacy are our top priorities, and we take every measure to safeguard your information.

If you would like more details about how we use the data you provide or if you have any questions or concerns, please review our Privacy Policy: https://www.totalav.com/privacy.

Kind regards,
TotalAV, Customer care team.

06/07/2024 14:14:07

New

By jazz doc

Having just gotten Total AV, I’m just now setting it up. So, it’s really to soon to evaluate it.

Developer Reply Reply Time 06/05/2024

Hi,

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalav.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch.

Warm regards,
TotalAV, Customer Care team.

06/03/2024 05:32:11

Can’t cancel subscription?!

By spants3

I’ve trued every way the app says you can cancel through the app and it’s not possible for me. When I look for my active subscriptions it is not listed in my iTunes section or anywhere else on phone for that matter. I tried emailing the company to tell them but no luck! They don’t even have the courtesy to respond but they are there because the next month your taking my payment again. This is a SCAM! Cancel my subscription and refund my money please I feel like you are thieves hiding. Respectfully, Nicole Rubino I

Developer Reply Reply Time 06/04/2024

Hi,

Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further.

Warm regards,
TotalAV, Customer Care team.

06/02/2024 23:52:45

Too many charges

By Rhoda LeeAnne

I’ve been charged for this for about 5 months and I have only started using it the last few days…I might be doing something wrong but I doubt it and the VPN keeps shutting off and I am unable to get all of the stuff to work properly or be much help at all

Developer Reply Reply Time 06/04/2024

Hi,

Thank you for taking the time to share your review with us. We apologise for any issues you are facing.

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalav.com/en/apple so we can reach out to you directly.

Warm regards,
TotalAV, Customer Care team.

05/30/2024 21:48:51

Total junk!

By Maizeyhffgdfbhhsd

Can’t get a refund. This is not worth wasting your money on.

Developer Reply Reply Time 05/31/2024

05/29/2024 02:37:29

👍👍👍

By peter2686

Great app worth checking out !!!!!!

Developer Reply Reply Time 05/29/2024

05/25/2024 12:20:06

Terrible

By tharoyalquewn

Having the hardest time trying to cancel my subscribtion from TotalAV. It’s not in my iCloud settings

Developer Reply Reply Time 05/24/2024

05/22/2024 18:25:43

Monthly Charge. !!

By ADS. ‼️

Would it be possible to pay this forward by 3, 6 , 9 months or a year ? Thank You, Patricia A Blume

Developer Reply Reply Time 05/22/2024

Hi,
Thank you for reaching out. To discuss any billing queries, please contact us by following the link provided: https://help.totalav.com/en/apple, someone form our support team would be happy to assist you further.
Warm regards,
TotalAV, Customer Care team.

05/20/2024 16:24:55

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Reviews Details

Ratings	Reviews	Release Time
	Can’t make it work By 2 him 3 I don’t know this is supposed to work	06/09/2024 16:10:21
	Cancel app By Dee-grand Cant find place to do such but charge $9.99 when in previous time 1.99 Developer Reply Reply Time 06/10/2024 Hi, Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate the information you've shared. We'd like to take a moment to clarify our subscription renewal process and the introductory discount you mentioned. When customers sign up for our services on a monthly or annual subscription, they are offered an introductory discount. This special offer is our way of welcoming new customers and showing our appreciation for choosing our services. It's important to note that, as detailed in our terms and conditions, which you agreed to when signing up, all our services automatically renew to ensure that your devices remain protected without any interruptions. However, the introductory discount applies only to the initial subscription payment. Regarding renewal, the charges are at the regular rate, and these rates are subject to change. We strive to provide a transparent and valuable service, and your review helps us in achieving that goal. If you have any further questions or need assistance with your subscription, please don't hesitate to reach out to our customer support team - https://help.totalav.com/en/apple. We are here to help you and ensure that your experience with our services is as smooth and secure as possible. Kind regards, TotalAV, Customer Care Team	06/07/2024 14:20:26
	TOTALAV By kkmilam I definitely have something to say. I signed up in the wee hours of last night or this morning. I have received 17 vote calls today and anonymous calls spam calls unknown calls. I am on a no call list a no call registry. Yet I give you my phone number and I start getting calls out the Wazoo. you are the only people I have given my number two in months. I don’t get calls like this, but I do today and you are the only people I have given that number too. I’m very disappointed in y’all because you sold my information to somebody. Developer Reply Reply Time 06/10/2024 Hi Thank you for sharing your review with us. We want to assure you that your privacy and security are of utmost importance to us. I can confirm that we have a strict policy of not sharing your personal data with any third party outside the scope of the direct service we provide. Your data will never be sold or passed to an unauthorised third party. Your security and privacy are our top priorities, and we take every measure to safeguard your information. If you would like more details about how we use the data you provide or if you have any questions or concerns, please review our Privacy Policy: https://www.totalav.com/privacy. Kind regards, TotalAV, Customer care team.	06/07/2024 14:14:07
	New By jazz doc Having just gotten Total AV, I’m just now setting it up. So, it’s really to soon to evaluate it. Developer Reply Reply Time 06/05/2024 Hi, Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalav.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. Warm regards, TotalAV, Customer Care team.	06/03/2024 05:32:11
	Can’t cancel subscription?! By spants3 I’ve trued every way the app says you can cancel through the app and it’s not possible for me. When I look for my active subscriptions it is not listed in my iTunes section or anywhere else on phone for that matter. I tried emailing the company to tell them but no luck! They don’t even have the courtesy to respond but they are there because the next month your taking my payment again. This is a SCAM! Cancel my subscription and refund my money please I feel like you are thieves hiding. Respectfully, Nicole Rubino I Developer Reply Reply Time 06/04/2024 Hi, Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further. Warm regards, TotalAV, Customer Care team.	06/02/2024 23:52:45
	Too many charges By Rhoda LeeAnne I’ve been charged for this for about 5 months and I have only started using it the last few days…I might be doing something wrong but I doubt it and the VPN keeps shutting off and I am unable to get all of the stuff to work properly or be much help at all Developer Reply Reply Time 06/04/2024 Hi, Thank you for taking the time to share your review with us. We apologise for any issues you are facing. To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalav.com/en/apple so we can reach out to you directly. Warm regards, TotalAV, Customer Care team.	05/30/2024 21:48:51
	Total junk! By Maizeyhffgdfbhhsd Can’t get a refund. This is not worth wasting your money on. Developer Reply Reply Time 05/31/2024 Hi, Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further. Warm regards, TotalAV, Customer Care team.	05/29/2024 02:37:29
	👍👍👍 By peter2686 Great app worth checking out !!!!!! Developer Reply Reply Time 05/29/2024 Hi, Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalav.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch. Warm regards, TotalAV, Customer Care team.	05/25/2024 12:20:06
	Terrible By tharoyalquewn Having the hardest time trying to cancel my subscribtion from TotalAV. It’s not in my iCloud settings Developer Reply Reply Time 05/24/2024 Hi, Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further. Warm regards, TotalAV, Customer Care team.	05/22/2024 18:25:43
	Monthly Charge. !! By ADS. ‼️ Would it be possible to pay this forward by 3, 6 , 9 months or a year ? Thank You, Patricia A Blume Developer Reply Reply Time 05/22/2024 Hi, Thank you for reaching out. To discuss any billing queries, please contact us by following the link provided: https://help.totalav.com/en/apple, someone form our support team would be happy to assist you further. Warm regards, TotalAV, Customer Care team.	05/20/2024 16:24:55
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