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TotalAV
Mobile Security & Private VPN
Ratings & Reviews Stats
Reviews Topics & Entries

Rating

Current Version Ratings
4.61
4.6

52183 Ratings

5
40787
4
6843
3
2246
2
648
1
1659
All Version Ratings
4.61
4.6

52294 Ratings

5
40806
4
6848
3
2249
2
654
1
1737

Ratings Trend

Daily Reviews Trend

Reviews Details

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Sticky Reviews: Refers to the Reviews Displayed Directly on the App Details Page of the App Store. Other Reviews Need to Click "View All" in the App Store to View.
Ratings
Reviews
Release Time
New

By jazz doc   

Having just gotten Total AV, I’m just now setting it up. So, it’s really to soon to evaluate it.

06/03/2024 05:32:11
Can’t cancel subscription?!

By spants3   

I’ve trued every way the app says you can cancel through the app and it’s not possible for me. When I look for my active subscriptions it is not listed in my iTunes section or anywhere else on phone for that matter. I tried emailing the company to tell them but no luck! They don’t even have the courtesy to respond but they are there because the next month your taking my payment again. This is a SCAM! Cancel my subscription and refund my money please I feel like you are thieves hiding. Respectfully, Nicole Rubino I

Developer Reply Reply Time 06/04/2024

Hi,

Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further.

Warm regards,
TotalAV, Customer Care team.

06/02/2024 23:52:45
Too many charges

By Rhoda LeeAnne   

I’ve been charged for this for about 5 months and I have only started using it the last few days…I might be doing something wrong but I doubt it and the VPN keeps shutting off and I am unable to get all of the stuff to work properly or be much help at all

Developer Reply Reply Time 06/04/2024

Hi,

Thank you for taking the time to share your review with us. We apologise for any issues you are facing.

To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totalav.com/en/apple so we can reach out to you directly.

Warm regards,
TotalAV, Customer Care team.

05/30/2024 21:48:51
Total junk!

By Maizeyhffgdfbhhsd   

Can’t get a refund. This is not worth wasting your money on.

Developer Reply Reply Time 05/31/2024

Hi,

Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further.

Warm regards,
TotalAV, Customer Care team.

05/29/2024 02:37:29
👍👍👍

By peter2686   

Great app worth checking out !!!!!!

Developer Reply Reply Time 05/29/2024

Hi,

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalav.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch.

Warm regards,
TotalAV, Customer Care team.

05/25/2024 12:20:06
Terrible

By tharoyalquewn   

Having the hardest time trying to cancel my subscribtion from TotalAV. It’s not in my iCloud settings

Developer Reply Reply Time 05/24/2024

Hi,

Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further.

Warm regards,
TotalAV, Customer Care team.

05/22/2024 18:25:43
Monthly Charge. !!

By ADS. ‼️   

Would it be possible to pay this forward by 3, 6 , 9 months or a year ? Thank You, Patricia A Blume

Developer Reply Reply Time 05/22/2024

Hi,
Thank you for reaching out. To discuss any billing queries, please contact us by following the link provided: https://help.totalav.com/en/apple, someone form our support team would be happy to assist you further.
Warm regards,
TotalAV, Customer Care team.

05/20/2024 16:24:55
Pretty shady

By Splaceman   

For an app that purports to protect my privacy it's quite interesting that I read an article that said this app was 1.99. installed and discovered that it was 8 $ a month... Had you been honest about the cost I might have kept it installed... Deleting it right now

Developer Reply Reply Time 05/22/2024

Hi

Thank you for taking the time to provide us with your review. Your feedback is valuable to us, and we appreciate your shared information.

We advise all customers that if they wish to cancel their account, please do not simply uninstall your software, you need to contact us to cancel the account.

To ensure a smooth cancellation process, we offer two convenient options for you to choose from. You can either cancel your subscription or request a cancellation by following the steps outlined in our Help Center. Alternatively, if you prefer direct assistance, you can reach out to our dedicated customer support team by following the link provided: https://help.totalav.com/en/apple, someone from our support team will be able to assist you further.

Warm regards,
TotalAV, Customer Care team.

05/20/2024 09:26:04
Refuse to stop charging

By Travissmoses   

I have tried several time to stop the subscription and uninstalled program but still keep charging.

Developer Reply Reply Time 05/21/2024

Hi,

Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totalav.com/en/apple, someone from our support team will assist you further.

Warm regards,
TotalAV, Customer Care team.

05/19/2024 18:46:52
Too new

By Goldnrodd   

Just starting…

Developer Reply Reply Time 05/21/2024

Hi,

Thank you for taking the time to provide us with your review. If you ever have any questions or need any assistance, please do not hesitate to contact us by using the link provided: https://help.totalav.com/en/apple, simply fill out the relevant information, and someone from our support team will be in touch.

Warm regards,
TotalAV, Customer Care team.

05/17/2024 22:56:11
No DataNo Data
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