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Wirex: All-In-One Crypto App
Securely Trade, Spend and Earn
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Current Version Ratings
3.7
3.7

30899 ratings

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Good

Developer Replies Reply Time 07/06/2024

Hi there! We appreciate your taking the time to leave us a positive review! If you ever have any questions or issues in the future, don't hesitate to reach out to us via this form: https://wirexapp.com/help/request/create.

07/05/2024 21:35:14

NON-EXISTENT CUSTOMER SUPPORT. I needed to change my email and nobody replied to my numerous requests. They do not have any support!!! No way to contact this company. edit: STAY AWAY FROM THIS COMPANY!!! no reply, no support ticket number, no confirmation whatsoever!! Now I will file a claim with GDPR authorities and I hope they will get a huge fine!!! Edit 2024: Still NO RESOLUTION. No answer, tickets just stay as pending for months on end. RIDICULOUS AND PATHETIC COMPANY. last ticket # 5872857

15 0
Developer Replies Reply Time 07/04/2024

Hello and apologies for any inconvenience! Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".

07/04/2024 20:24:16

Worst app ever. I cashed £240 at atm and after that I realised £285 left my account I keep email them about the extra £45 but it seems they don't care. Don't use that app

0 0
By T R
Developer Replies Reply Time 07/04/2024

Hello and apologies for any inconvenience! We're here and eager to assist you! Please let us know your ticket number (copy and paste it into the review by editing it) and will assist further. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".

07/04/2024 02:15:55

Ladri

Developer Replies Reply Time 07/04/2024

Hi there, we apologize for not getting back to you sooner and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your case in a timely manner. We found your ticket #5921962, and one of our support agents will get back to you in the shortest possible time.

07/03/2024 18:47:19

My kyc got rejected even I provided correct documents now I am unable to re-submit again. it is not showing any option. I have created tickets for kyc #5926871 and #5928265 If kyc issue not resolved then delete my account for that also I created tickets #5925513 and #5925511

0 0
Developer Replies Reply Time 07/04/2024

Hi there, we apologize for not getting back to you sooner and for any inconvenience caused. As we experienced an increase in the number of requests, we were unable to address your case in a timely manner. We found your ticket #5926871, and one of our support agents will get back to you in the shortest possible time.

07/03/2024 16:35:05

It's been nearly 1 year and Wirex still kept my money. I know plenty of others in the same boat. WHAT A TOTAL SCAM COMPANY. Blocked my account, and sent me an email saying "we can't tell you why". Then KEPT my money. Have sent emails, and as other reviews say, they take weeks to reply and don't do anything. Total Fraud.

Developer Replies Reply Time 11/05/2023

Hi there. Wirex is a regulated banking institution, so we are required to monitor accounts for safety. If an account breaks rules, it may be closed. Remaining balance is refunded per procedure to safeguard the banking system. Please refer to our Terms and Conditions:
https://wirexapp.com/eea/en/legal/terms-and-conditions
Best regards, Wirex Team

07/03/2024 14:03:17

I have been getting verified for almost 1 month, and my funds are stuck on the account, I can not use them. No replies on my emails. the support team is absolute zero. It looks like a scam.

0 0
Developer Replies Reply Time 07/04/2024

Hi there, we are truly sorry for keeping you waiting for so long. Due to a high volume of requests, we were unable to address your case promptly. One of our support agents will get back to you as soon as possible. Thank you for your understanding.



07/03/2024 03:36:19

Only mind depression

0 0
Developer Replies Reply Time 07/03/2024

Hi there! We appreciate your taking the time to leave us a positive review! If you have any questions or issues in the future, don't hesitate to reach out to us via this form: https://wirexapp.com/help/request/create.

07/03/2024 01:50:42

Excellent! All in one wallet.

0 0
Developer Replies Reply Time 07/02/2024

Hi there! We appreciate your taking the time to leave us a positive review! If you ever have any questions or issues in the future, don't hesitate to reach out to us via this form: https://wirexapp.com/help/request/create.

07/02/2024 19:09:56

Very good

0 0
Developer Replies Reply Time 07/02/2024

Hi there! We appreciate your taking the time to leave us a positive review! If you ever have any questions or issues in the future, don't hesitate to reach out to us via this form: https://wirexapp.com/help/request/create.

07/02/2024 07:31:36
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