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IT HelpDesk - ServiceDesk Plus
Help desk software with integrated asset & project management.
Version History
Update Comparison
App Status
  • Latest Version
    5.9.1
  • Time Since Latest Version
    251days2Hour
  • Total Updated Versions (last 1 year)
    3

Version Timeline

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Version History
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Version History

  • Version5.9.1
    11/01/2023

    Help desk software with integrated asset & project management.

    Update Log

    V5.9.1:
    1. Fixed Issue SD #114720 : Unable to edit the request since "Fill mandatory fields" error was shown even after filling all the mandatory fields.
    2. Fixed Issue SD #114122 : 24hours format was not supported in Date-Picker, even if 24hours format was configured in device.
    3. Minor bug fixes and Feature Enhancements.

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.9
    09/14/2023

    Help desk software with integrated asset & project management.

    Update Log

    V5.9:
    1. Supported Field and Form Rules for Add & Edit Request from SDP 14501. Scripts execution is not supported now.
    2. Supported Priority Matrix in Add & Edit Request Form. Priority will be updated based on Urgency & Impact fields.
    3. Users can now search through pending approvals from SDP 14200
    4. Provided Update-Reason field in Edit Request Form
    5. Provided support for adding attachments in Edit Request Form
    6. Selecting Service-Approver & Editor fields in Add&Edit Request form is provided

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.8.4
    08/30/2023

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.8.4:
    1. Supported Multi-Factor Authentication from SDP Build 14500.
    2. Introduced UAT and Release stages in Change module from SDP Build 14500.
    3. Users can now view various file formats if they've installed the suitable file-viewer in device.
    4. Fixed SD Issue #111580: The approval level contains some random numbers instead of the actual level in Android.

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.8.3
    03/27/2023

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.8.3:
    1. Supported i18N for the following languages :
    i Hindi
    ii Ukrainian
    iii Armenian
    2. Request filters are sorted based on the filter name
    3. #SD-109063 : Fixed issue in Hebrew Translations.
    4. Minor Bug Fixes and Feature Enhancements.

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.8.2
    03/01/2023

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.8.2 :
    1. Supported Thai, Greek, Lithuanian, Macedonian, Bulgarian & Traditional Chinese languages.
    2. Provided multi-select option for adding attachments.
    3. Minor bug fixes and feature enhancements.

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.8.1
    01/20/2023

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.8.1 :
    SAML Login issue fixed.

    Screenshots
    Video
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.8
    01/05/2023

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.8:
    1. Introduced Change module from SDP build 14000.
    Following actions are supported:
    - Changes List & it's details view
    - Submission, Planning, Approval, Implementation, Review and Close stage views
    - Status comments & Attachments view
    - Status change action
    - MLA approval & level actions
    2. Asset loan feature supported from SDP build 11121. You can Add, Extend, Return a Loan and View Loan Registry & it’s details
    3. Supported Reply templates with Rich Text Editor from SDP build 14100.

    Screenshots
    Video
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.7.4
    11/29/2022

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.7.4 :
    Minor Bug Fixes and Security Enhancements.

    Screenshots
    Video
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.7.3
    10/03/2022

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.7.3:
    1. Minor bug fixes in worklog and Feature Enhancements.
    2. Fixed SDF - 92062 : Technician Search in Add/Edit Worklog Form.
    3. Fixed SD - 63619 : Comment popup was not shown on status change.
    4. Fixed SD - 104835 : Cannot choose value for additional field in Add-Request Form.

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

  • Version5.7.2
    08/08/2022

    Help desk software with integrated asset & project management.

    Update Log

    Version 5.7.2:
    Minor Bug Fixes and Security Enhancements.

    Screenshots
    App Description

    Here's a smart way to have your IT helpdesk application at your fingertips, "literally!"

    ServiceDesk Plus, your IT help desk genie, is now accessible on your android mobile devices.

    Tackle your tickets while on the go!

    ● Log in, manage and close your help desk tickets.
    ● Record info such as the subject, description, attachments, resolutions, tasks, worklogs, and notes.
    ● Have a bird's eye view of all the details of your ticket in a single pane.

    Be available for your end users anytime.

    ● Allow your end users to quickly log in tickets from the mobile app.
    ● Have live conversations with end users.
    ● Respond to end user queries from within the ticket.

    Choose what you want to see.

    ● Create custom views for convenience and save them for later.
    ● Choose from a list of default views such as all tickets, unassigned tickets, SLA violated tickets, etc.
    ● Keep track of your response and resolution SLAs with the SLA status flags.

    Above all, choose this authentic, Pink verified IT help desk app and have a
    world class experience with the best help desk features.

    You're only a few quicksteps away from having your help desk mobile app up and
    running.

    ● Sign up for an account with ServiceDesk Plus, if you haven't already.
    ● Download and install the ServiceDesk Plus mobile app.
    ● Log in and play.

    It's really that simple!

    Oh wait! We're not done yet!

    You can even have a demo of the mobile app, before signing up! All you need to do
    is simply install the app on your phone and use the following credentials to log in.

    Username: demo
    Password: demo

    Download a free 30 day trial of ServiceDesk Plus at http://bit.ly/1OxZB0N

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