Η εφαρμογή SolarWinds Service Desk για Android παρέχει στους τεχνικούς και τους τελικούς χρήστες άμεση πρόσβαση στις βασικές δυνατότητες του γραφείου εξυπηρέτησης απευθείας από την κινητή συσκευή τους. Οι τεχνικοί σας μπορούν να εργαστούν σε περιστατικά και να παρέχουν υπηρεσίες από οπουδήποτε και με τη νέα έκδοση του τελικού χρήστη, το γραφείο εξυπηρέτησης είναι διαθέσιμο ανά πάσα στιγμή από οπουδήποτε, διασφαλίζοντας ότι οι υπάλληλοί σας έχουν πρόσβαση στην υποστήριξη και τους πόρους που χρειάζονται για να παραμείνουν παραγωγικοί.

Για τεχνικούς:
- Λάβετε ειδοποιήσεις σε πραγματικό χρόνο
- Παρακολούθηση ανοιχτών και εισερχόμενων εισιτηρίων
- Εκχώρηση ή εκχώρηση ενεργών συμβάντων
- Ενημέρωση και επίλυση προβλημάτων
- Αναφορά ιστορικών δεδομένων για αντιμετώπιση προβλημάτων

Για υπαλλήλους:
- Υποβολή εισιτηρίου (όπως σπασμένη συσκευή)
- Ζητήστε υπηρεσίες (όπως πρόσβαση σε μια εφαρμογή)
- Πρόσβαση σε άρθρα αυτοεξυπηρέτησης
- Ελέγξτε την κατάσταση του αιτήματος
- Προσθέστε σχόλια για να ανοίξετε εισιτήρια


© SolarWinds Worldwide, LLC. Ολα τα δικαιώματα διατηρούνται.

Η εφαρμογή SolarWinds Service Desk για Android παρέχει στους τεχνικούς και τους τελικούς χρήστες άμεση πρόσβαση στις βασικές δυνατότητες του γραφείου εξυπηρέτησης απευθείας από την κινητή συσκευή τους. Οι τεχνικοί σας μπορούν να εργαστούν σε περιστατικά και να παρέχουν υπηρεσίες από οπουδήποτε και με τη νέα έκδοση του τελικού χρήστη, το γραφείο εξυπηρέτησης είναι διαθέσιμο ανά πάσα στιγμή από οπουδήποτε, διασφαλίζοντας ότι οι υπάλληλοί σας έχουν πρόσβαση στην υποστήριξη και τους πόρους που χρειάζονται για να παραμείνουν παραγωγικοί.

Για τεχνικούς:
- Λάβετε ειδοποιήσεις σε πραγματικό χρόνο
- Παρακολούθηση ανοιχτών και εισερχόμενων εισιτηρίων
- Εκχώρηση ή εκχώρηση ενεργών συμβάντων
- Ενημέρωση και επίλυση προβλημάτων
- Αναφορά ιστορικών δεδομένων για αντιμετώπιση προβλημάτων

Για υπαλλήλους:
- Υποβολή εισιτηρίου (όπως σπασμένη συσκευή)
- Ζητήστε υπηρεσίες (όπως πρόσβαση σε μια εφαρμογή)
- Πρόσβαση σε άρθρα αυτοεξυπηρέτησης
- Ελέγξτε την κατάσταση του αιτήματος
- Προσθέστε σχόλια για να ανοίξετε εισιτήρια


© SolarWinds Worldwide, LLC. Ολα τα δικαιώματα διατηρούνται.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets


© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets


© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets


© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets


© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets


© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting
For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.