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App Description
License: http://www.oracle.com/pls/topic/lookup?ctx=wsccl&id=eula_demo_ios Live Experience allows you to enhance your customer experience by adding digital communication channels directly in your mobile app In-App Engagement Channels for Web and Mobile: Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating, SMS conversations Seamless transitions between channels and escalating to richer interaction modes Built-in mechanisms for maintaining customer privacy and control Customer Context and Engagement Scenarios: Proactively engage your customers at key moment of their journey Capture customer web and mobile context to support action and decisions within the process Design personalized engagement scenarios based on context, history and business priorities Telephony-to-Digital Escalation: Augment telephony-primed interactions with digital experiences Add visual content to supplement voice communication Accelerate contact center digital transformation by leveraging existing channels and processes Real-time ID Scanning and Verification: Authenticate your customer identities using their mobile device cameras Live Experience app allows you to showcase various customer engagement scenarios with voice, video, screen share, annotations and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.
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Basic Info
Oracle America, Inc.
com.oracle.webrtc.cloud.liveexperience
21.10.6
Business
يتطلب iOS 12.0 أو أحدث. متوافق مع iPhone, iPad و iPod touch.
الإنجليزية
4+
China,United States,Taiwan, China,China Hong Kong,Japan,Korea,India,Malaysia,Canada,Brazil,United Kingdom,Russia,Germany,Australia,Egypt,South Africa,Mauritania,Niger,Libya,Armenia,Madagascar,Kenya,Azerbaijan,Denmark,Zimbabwe,Bahrain,Namibia,Thailand,Sierra Leone,Kazakhstan,Mozambique,Guinea-Bissau,New Zealand,Argentina,Tajikistan,Angola,Antigua and Barbuda,Philippines,Malawi,Nicaragua,Colombia,Tanzania,Lithuania,Latvia,Saint Kitts and Nevis,Turkmenistan,Rwanda,Solomon islands,Myanmar,Swaziland,Guatemala,Yemen,Botswana,Afghanistan,Sweden,Maldives,Suriname,Liberia,Dominican Republic,Mauritius,Kuwait,Indonesia,Chile,Singapore,Barbados,Nepal,Gambia,Belize,Fiji,Vanuatu,Papua New Guinea,Netherlands,Republic of Moldova,Cambodia,Guyana,Bermuda,Chad,Dominica,Italy,Malta,Macao, China,Laos,Sao Tome and Principe,Bhutan,Mongolia,Mexico,Seychelles,Brunei Darussalam,Belgium,Pakistan,Sri Lanka,Tonga,Cayman islands,British Virgin islands,Turks and Caicos islands,Anguilla,Poland,Bahamas,Palau,Micronesia,St.Vincent and the Grenadines,Saint Lucia,Peru,Senegal,Grenada,Montserrat,Nauru,Romania,Ukraine,Tunisia,Serbia,France,Venezuela,Ireland,Slovakia,Austria,Bosnia and Herzegovina,Paraguay,Costa Rica,Turkey,Iceland,Nigeria,Greece,Morocco,Congo, Democratic Republic,Czech Republic,Ghana,Norway,Bulgaria,Hungary,Montenegro,Cameroon,Qatar,Jamaica,Burkina Faso,Ecuador,Croatia,Finland,Honduras,Albania,Slovenia,Bolivia,Mali,Cote d'Ivoire,United Arab Emirates,North Macedonia,Uruguay,Algeria,Salvador,Saudi Arabia,Panama,Cape Verde,Iraq,Uganda,Portugal,Zambia,Belarus,Israel,Uzbekistan,Luxembourg,Lebanon,Oman,Cyprus,Switzerland,Gabon,Benin,Congo,Trinidad and Tobago,Georgia,Kyrgyzstan,Estonia,Jordan,Vietnam,Spain
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